Alicia Air's Verified Customer Reviews
Customer Submitted Reviews
I HAVE AND WILL CONTINUE TO RECOMMEND ALICIA AIR
I call Alicia Air Yesterday morning right when they opened to tell that my A/C system had broken down on late Friday night on one of the hottest days we have had here. They were very professional in listening to my problem and were able to schedule a appointment yesterday afternoon. Matt came when they said he would and I received a email prior to his arrival saying he was on his way with his picture. Matt evaluated the problem, was able to repair it and then he checked the complete system to make sure it was working properly before he left. I Have and will Continue to Recommend Alicia Air to any Family Members, Friends or Neighbors.
Frank Reilly
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WE COULD NOT BE MORE PLEASED
I am compelled to share that as a residential home owner in Lake Forest, my wife and I are thrilled 'beyond words' with the quality of service provided! The crew members were individually and collectively ethical, committed, and prudent in addition to gracious. We could NOT be more pleased!!
Their names are Scott, Josh, Trey, Robert, and Brandon. Please recognize them for being so resolute, genteel, and voracious. Indeed, they are amazing as a team.
I thank you.
Kim, Customer
Kim S., Lake Forest, CA
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You are a Five Star Company
Thank you for coming out so promptly and fixing my heater. You are a Five Star Company. Thank you Al W.
Highly Recommend Alicia Air
I want to thank the entire team at Alicia Air for all of their hard work. The professionalism of each member is unequal. From their knowledge of the products and help in selecting the one just right for us to the flexibility in scheduling the necessary work, everyone has been outstanding . . .
...I will highly recommend Alicia Air to the rest of my family, friends and anyone looking for an honest and fair heating/air conditioning contractor. One that delivers great service and products. Your reputation in the industry is well earned.
Mike's Ethics and Service Is Rare
...I came to Alicia Air to purchase a circuit board for my malfunctioning 18-year old Payne Forced Air Unit...He (Mike, senior technician) asked me to describe what I'd done, then told me that I'd probably shorted a common wire in the old thermostat. Next he gave me a new fuse and said this should solve the problem . . .
...He could have sold me a new circuit board and I'd have been none the wiser, but he didn't. Mike's ethics and service is rare in this economy and should be recognized. Please know that when I am ready to replace my FAU, I'll be looking towards Alicia Air.
Special Kudos to Your Installation Crew
Alicia Air just concluded the replacement of our home HVAC system and I wanted to communicate our satisfaction with our experience with Alicia Air... Our project planning was handled very professionally, in a reassuring manner . . .
...I really wanted to communicate special Kudos to your installation crew who did a superb job with the installation. They arrived daily when they said they said they would, described what their plans were for that day, prepared the area for potential messes that might occur, methodically did their job, and cleaned up at the end of each day. Everything turned out excellent; you can take comfort in the fact that you have 2 very competent tradesmen performing the work for Alicia Air.
As a result of our experience, I would recommend Alicia Air without reservation, for anyone needing HVAC replacement, new installation or repairs.
I thank you all, indeed, for the outstanding care and excellent service. And please extend my gratitude to Mr. Phillips for having put together such a fine group of people at Alicia Air.
Excellent Service From a Well Run Company
Excellent service from a well run company. I love my new Carrier furnace and AC !!! My old system woke me up and made it difficult to hear the tv...with the NEW cabinet insulation, NEW vents, and NEW HVAC system and thermostat my home is now STEALTHILY kept at exactly the temp I like without the large swings in temp and noisy blasting air. I could not have imagined the improvements this has made to my comfort-let alone the monthly cost savings.
Sharpie Evans
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System Is Working Very Well
They showed up early, were professional and competent. So far the system is working very well.
DESCRIPTION OF WORK: Central AC/Heater
JC J.
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Honest and Straightforward
Our 7-year old AC unit died. We had another company come out, and they told us it needed to be replaced. To make sure we weren't getting scammed, we contacted Alicia Air for a second opinion. They sent out a tech within 2 hours of us contacting them on Angie's List. Paul Lebarton came out and evaluated the system, giving us the same assessment as the first company. He was honest and straightforward, and very knowledgeable. He provided several different options for replacement, but I didn't feel like he was making a hard sales pitch. The price was actually higher than our other quote, but we attributed that to the more expensive brand (Carrier, vs. Goodman). We ultimately decided to go with Alicia for a full system replacement (the attic unit was 25 years old, so we decided to replace that too.) We paid our deposit on a Wednesday. We heard back from them the following Monday, and they scheduled the install for Wednesday. One week from deposit to install, in the hottest part of August. Pretty awesome. The other company quoted 4-6 weeks. They showed up right on time, and did the full install in a single day. Everything was done at very high quality, and they left the house spotless afterwards. The installers (Paul again + Roberto) were polite, thorough, and provided great service. Couldn't be happier with the result.
DESCRIPTION OF WORK: Full HVAC system replacement (residential)
Warren B.
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These Guys Are Great
These guys are great. I called looking to get an appointment with a technician to take care of our problem. The fellow who picked up the phone asked me to describe the problem. He said, rather that send out a tech let's see if we can fix it. Gave me some instructions and it worked!!
That is customer service!!!
Roger Morgan
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Will Recommend to Anyone Without Reservation
Alicia Air is a small family business. My Carrie home unite was not cooling. I called for a service two days ago. Bryan was the repair person came this morning. He is neat, polite and professional. He explained to me what was wrong and fix it in no time. The most important character of Bryan and the company is trust worthy and honest. I will recommend to anyone without reservation. Well deserved a five star rating. Thank you every one at Alicia Air!!!
brent Lok
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Very Impressed With Their Professionalism
I have been a customer of Alicia Air for several years. They installed my current Carrier system and I had a very good experience with them from start to finish. This past weekend, my parents had an issue with their thermostat and, with this extreme heat, I was very concerned that they would not be able to use their A/C. Even though my parents had never used Alicia Air's services before, the service man was able to get to my parents' house within one day and resolve the issue. I continue to be very impressed with their professionalism and helpfulness.
Kelly Lindgren
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Timely, Knowledgeable
Timely, knowledgeable, got my AC fixed quickly and inexpensively
Otto Coppen
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Excellent Service
Excellent service, technicians were on time and done a good job and seemed very well trained and knowledgeable.
guru murthi
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Would Not Hesitate to Use This Company Again
The installers were courteous, respectful and professional. My experience with the staff was excellent, and I would not hesitate to use this company again and to recommend it to my neighbors.
Thelma Krone
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Repairs Always Done Right
Reliable, professional repairs always done right!
Darryl Huie
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I Recommend This Honest Company to All My Neighbors
Alicia Air is a very honest company. I was expecting the worst with my 10 year old air conditioner as it was making a loud noise. Alicia Air's tech performed a complete inspection and discovered a shipping strap had not been removed by the company that had installed the unit. I recommend this honest company to all my neighbors in Laguna Niguel and will use them for all my air conditioning and heating needs
Mark T
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Excellent Service
Well done, you provide an excellent service
Abi gail
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Prices Are Very Fair
Your guys are on time and very professional, the prices are very fair
william smith
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First Class Service
First, I appreciate the office staff quickly getting us an appointment right away( like the next day). Second, We really appreciate the technician they sent to help us with our thermostat problem -- Scott was excellent!!. Friendly, very knowledgeable but most importantly, he took the time to explain Everything!
Last we must add, although we don't want another HVAC problem, we will be calling this company if we do. First class service from the initial phone call, followed by a call to tell us Scott was on his way, to the service provided by their technician SCOTT.
Thank you so much!
Dave E., Laguna Woods, CA
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Awesome Group at Alicia Air
Thank you to the awesome group at Alicia Air that was able to install our new air conditioner and heater so quickly!
Marisa M., Orange, CA
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Impressed by Alicia Air's Service and Staff
I am impressed by Alicia Air's service and staff. They are extremely professional and exceeded my expectations. Gary Hopkins did a thorough evaluation of my home and explained our options for our new system. He was prompt, courteous and did not pressure me to make an immediate decision. His pricing was fair and included everything. Paul and Brian installed the new air conditioner, heater and thermostat and were fantastic. They explained how everything worked and were friendly, professional and even left my garage cleaner than they found it.
Leslie G., Tustin, CA
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Very Helpful Explaining What Had to Be Replaced
Sept 2015 San Clemente Gary Hopkins ( Alicia Air ) came to our house to give us an estimate to replace our old Carrier AC 3 Ton unit
Gary was very helpful explaining what had to be replaced and his estimate for the replacement of the AC and furnace was very reasonable
The installation of the new unit was professionally done, and Gary Hopkins came around to the house to make sure that we were satisfied with the installation
I would recommend Alicia Air and recommend San Clemente residents to ask for Gary if you need your AC replaced
Yvonne P., San Clemente, CA
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They Provide City Permit...and Stand Behind Their Work
Alicia Air has recently installed a full HVAC system change out at my home in Laguna Niguel. The job included a Carrier 5 ton 16 SEER system + 110 BTU 80% furnace with R8 duct work in the attic and replacing all the registers. First, the contracting process was very smooth, the sales person Joe D explained the products in details and the pricing was very reasonable without any negotiation. In fact I received the most fair quote without any cycle. They provide city permit, HERS and 5 year labor warranty and stand by their work. Installation was very nice. They sent 5 technicians in one day to complete everything. Everyone was experienced and knew what they were doing. Thanks to Erick, Daniel, Justin, Josh and Liam. One key catch in HVAC job is the installation process and doing everything right. I can certainly say that they worked as a professional company and highly recommended.
Parijat K., Laguna Niguel, CA
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HIGHLY RECOMMEND THEM TO FAMILY, FRIENDS AND NEIGHBORS!
We were referred to Alicia Air by our real estate agents over 10 years ago and have been using them ever since! Recently we have used them multiple times for various projects and as always, they have exceeded our expectations! Joe and his tech staff have the best work and business ethics and simply put, are just super great people:)! They are courteous, on time, extremely respectful of surroundings and try to keep a clean work space.. They are a terrific team and company and we highly recommend them to family, friends and neighbors!!
Krista P., Foothill Ranch, CA
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Looking Forward to Saving on My Electric Bill
I can't say enough nice things about Alicia Air. I have used them for all my service calls through the years and my a/c finally gave out in June. I was leaving on vacation and had a small window of time to have a whole new system installed. Not a great time for that to happen but it had to be done. You can shop all you want for pricing but when it comes down to it, it's all about the service, honestly, communication and the great technicians that they have. They covered all my floors and wore booties and got that monster of a unit upstairs and in my attic with the tiniest ding in my wall. The tech spackled it and I touched it up with paint and you can't even tell. I selected the variable speed a/c and with the new thermostat I'm looking forward to saving on my electric bill. Nice and quiet and cools quickly. Thanks again Alicia Air!!
Barbara D., Ladera Ranch, CA
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Thanks for Honest Service
So June 19th our 20-year-old AC compressor died. The last two years it was kept going by Alicia Air (thanks for honest service), so when they determined it was dead, we figured to give them a chance to replace the HVAC system. Gary was our sales man, and to be honest, he was very professional and treated us like you would a family member or friend. I had done research and had a little knowledge, but Gary gave us every option and did not try to sell us what we did not need/want and worked with our budget. The install today was smooth. Paul and his crew showed up on time, took care to protect our carpet/house and got the new system up and running by 4:00pm. I cannot recommend Alicia Air enough. We used them for service for years, but from the office staff, to the sales staff and the install crew, they were great. Thank you! Now to pay for the new system :)
Kirk G., Rancho Santa Margarita, CA
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Job Was Done Right and at a Reasonable Price
Alicia Air Conditioning and Heating was able to service my A/C with just a very short wait and during a monster heat wave and a pandemic. Scott was my technician and he was fantastic; knowledgeable, personable, prompt and thorough. Thank you Scott!
Alicia Air and Scott left me with the feeling that the job was done right and at a reasonable price. Highly recommended.
Dana D., Long Beach, CA
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Expectations Were Exceeded
My expectations were exceeded today with Paul Lebarton from Alicia Air.
I was able to get an appointment within a few days, which in this weather, is remarkable. The young lady on the phone was very polite, accurately took down my information and a follow up email was sent to me. When Paul
showed up he was wearing a face covering, politely introduced himself and got to work right away.
He asked us questions to correctly diagnose our problem. Good news is our a/c should hold up until the replacement part arrives.
We can't be more pleased, during this time, to have such awesome customer service. We need our AC to be efficiently working and I believe Paul and Alicia Air accomplished that task!
Pups J., Mission Viejo, CA
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Lifelong Alicia Air Customer
I am generally not a Yelp reviewer. We chose Alicia Air based on a neighbor recommendation and because they are local and had the best price. A week later after installation, on a Saturday of a holiday weekend, the AC was just not working right and it was 111 outside. I called and to my surprise and absolute delight, a service tech was at my house in 20 min. When he had some issues, the original installer saw that I called and showed up on his day off. Needless to say Aaron has made us a lifelong Alicia Air customer.
Anne L., Lake Forest, CA
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Service Has Been Outstanding
Alicia Air is family owned and run.
They have been servicing my home and my rental home for the past 3 years.
Their service has been outstanding on both properties.
I can highly recommend Alicia Air!
Barbara S., Laguna Hills, CA
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We Could Not Be Happier
We give this business our highest recommendation. Our expectations were exceeded at every juncture- from the early discussions of our needs, to the non-pressure very open sales process to the prices and the implementation and follow up. There were no 'hidden fees' or extra undisclosed costs - it was all straightforward and honest. The installers were clean, friendly, professional respectful well trained and trustworthy. Gary Hopkins was frequently following up and making sure everything was exactly as it was supposed to be. We could not be happier with our two new Carrier furnaces, air conditioners and digital thermostats. Thank you to Alicia Air for restoring our faith in heating and air conditioning businesses. This one is run superbly - you will not be disappointed.
David R., Portland, OR
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Highly Recommend Alicia Air
I called Alicia Air and they directed me to Gary Hopkins. I was looking for a new AC install. He came to my home; he was very professional and informative. Gary walked me through the whole process, making sure I understood everything and gave me a price that was pretty reasonable.
When it was time for the install, the workers who showed up were prompt, professional, and informative of the process. They installed our unit in a timely manner.
I would highly recommend Alicia Air and would use them again.
Sam C., Austin, TX
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Customer Service Is Outstanding
I wish I can rate Alicia Air Conditioning & Heating (AA) with more than 5 stars because their customer service is outstanding. My townhome near the beach had no AC so I wanted to replace a 30 yr old furnace with a new HVAC. Gary Hopkins came to my home, took measurements, discussed placement of the compressor and even went as far as going to HB permit office to see whether it would be a problem to install unit in the back patio of a townhome. Gary listened to what I wanted. He was not pushy and didn't oversell. I received a quote for a new Carrier system promptly as promised at a reasonable price. Before installation, I needed to get approval from the HOA. Gary said he would refund my deposit if the HOA did not approve. Unfortunately, the HOA took more than 6 weeks to reply; but Gary would occasionally check in with me. In the interim, Gary introduced me to an excellent electrician who installed the electrical system for the compressor. A "SHOUT OUT" to Loren Badten of Creative Electrics for doing an exceptional job at a reasonable price. When the day came for installation, a 3-man crew (Aaron, Josh & Justin) arrived on time wearing shoe covers, and carrying tarp to cover the work area. I was currently remodeling and replacing old flooring so I told them not to bother; but, they wore shoe coverings anyway because "it was their company policy." The crew worked all day, answered all my new thermostat questions, and cleaned up after themselves before they left. I have since called them back 2 times- to finish sealing the vent grills (they worked late, and they didn't seal all of them that day) & to check up on noise from the compressor (which turned out to be normal.) On both occasions- their customer service was impeccable. At the end, AA also filed for the permit and scheduled the HB city inspection. It was a pleasure doing business with Gary & the crew from Alicia Air. Thanks for a job well done!!!
Nm R., Orange County, CA
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A Delight to Have in Our Home
We couldn't have been happier with the entire processfrom start to finish. After interviewing several highly well recommended companies in Orange County, my husband who is a general contractor thought Gary Hopkins was the most thorough in his bid and explained the irvine City permitting process. He explained several options with us. His crew was so trustworthy and diligent. They worked straight through the day without even taking a lunch break. The head tech was a returning Vet from Afghanistan. I love that Alicia does their part in hiring these young heroes. They were a delight to have in our home and even helped keep our cats inside which is tough! They seem to be experts in their field and very courteous and professional. I would recommend Gary and his team in a heartbeat!
Amy F., Irvine, CA
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Alicia Air Will Always Get My Business
This company has service our AC/Heating twice and both times Scott their service repairman was able to fix a simple problem very quickly. The most recent yesterday he solved a problem that another company said would cost $1000 for a broken transformer and Scott found that it was just a burned out 3am fuse in the unit itself. He also changed the filter and the bill was only $110. Alicia Air will always get my business.
Barbara K., Mission Viejo, CA
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Will Definitely Use This Company Again
We couldn't be happier with the service we received from Alicia Air & heating. Our heater went out last Friday night ( the beginning of the cold front). I had another company come out on Monday & was told we need a new heater & we were given an estimate. We wanted a second estimate. Joe came out on Tuesday morning - he was a lot more thorough when checking things out- went up to the attic & found some places that were leaking air. He gave us three different prices on three different units & made sure we could get it installed the next day. Chris came to our home at 8:00 - very polite, professional & hard working young man. He promised we would have heat by 3:00 & he was right. New heater, new coil, new thermostat & leaks sealed. It was so nice to have heat again after 5 days without it. We will definitely use this company again when it's time to get a new A/C.
Karen S., Rancho Santa Margarita, CA
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Customer Service Was Great
Steve came out to our house today and fixed our AC. His customer service was great, speedy and now we have an AC that works so ***** for Alicia Air & Heating and Steve!
Brooke Z., Aliso Viejo, CA
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Thank You Alicia Air
Thank you Alicia air conditioning Scott !! I'm very appreciated you fix my ploblm 2 other company couldn't do it .. that is very hard but 35 years of knowledge and support team !! You did it !! Thank you again.
Akiko B., Laguna Niguel, CA
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An Outstanding Organization!
Had a great experience working with Alicia Air. Everyone we came in contact with were very professional and helpful. They an outstanding organization!
Larry C., Mission Viejo, CA
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ON TIME AND INFORMATIVE
Crew were on time and informative. Work was done on schedule
DESCRIPTION OF WORK: Replace Airducts
Michael M.
Via
Competent, courteous and reasonably priced.
Gerard Nieblas
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COURTEOUS PUNCTUAL AND INFORMATIVE
Paul did a great job reviewing my entire system. HE was courteous punctual and informative.
DESCRIPTION OF WORK: A.C. Evaluation
Ed M.
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EXCELLENT CUSTOMER SERVICE
Alicia was efficient and thorough- and their front office staff was excellent for customer service.
Natalie DuLaney
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WILL USE ALICIA AIR FOR EVERYTHING…EXCELLENT COMPANY
After receiving poor service from our home warranty company we called Alicia Air on the recommendation of a neighbor. They were well organized, on-time and professional.
Bryan Perez was knowledgeable and courteous, explained what was going on and set up same day testing of the equipment which found 2 faulty parts. They supplied us with a document to show to the home warranty company that multiple parts of the system were failing.
We will use Alicia Air for everything needed going forward. Excellent company
Ned Ramsay
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TECHNICIANS WERE TOP-NOTCH
In May 2022, Alicia Air Conditioning & Heating installed a complete Carrier HVAC and Air Conditioning System, including a Honeywell smart thermostat, in our 1985-built new home. From the beginning of the estimating process through installation, the experience and quality of the equipment, installation and technicians were top-notch. Great communication and follow up as well. Will definitely recommend to our friends and family for any service they provide...A+
Paul Worne
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CUSTOMER SERVICE OF THE HIGHEST QUALITY
We called Alicia Air because they installed our original systems 33 years ago. We also got bids from 5 other businesses. Bryan Perez was our estimator/salesman. He was punctual, professional and thorough. He crawled under the house (in Silverado Canyon), inspected all the ducting as well as the old systems. He answered all our questions and provided a comprehensive proposal within 24 hours. We had a few follow-up questions and he or Laurie (in the office) got back to us right away. Alicia Air gave us a very competitive price for the 2 systems we needed. The install crew were Aaron, Derrick and Ben. They showed up before they were promised and stayed both days until the work was done and everything was to our satisfaction. We were confident that the systems they installed would be of the highest quality, but the customer service they provided was also of the highest quality. I would recommend Alicia Air with out qualification and appreciate their attention to detail.
DESCRIPTION OF WORK: We needed two 33 year old Rheem HVAC systems replaced w/appropriate support work.
Julie M.
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BEAT OUR LOCAL COMPETITORS PRICES BY FAR
Air conditioning unit was replaced. Everything from the sales meeting to the finished installation went very smoothly and pleasant. The price beat our local competitors prices by far. Very happy and would definitely recommend!
DESCRIPTION OF WORK: Air conditioning unit was replaced.
Beate R.
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Very well and after more than 5 years all are working fine. I can't remember the cost but it was fair when I did the competitive analysis.
DESCRIPTION OF WORK: New furnace, new air conditioner unit.
Larry S.
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The installation of the HVAC system went very well, did need to have them return to properly install the insulation.
DESCRIPTION OF WORK: New HVAC system and attic insulation
Colin H.
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I WAS IMPRESSED
We chose Alicia air based on already great reviews put up by other customers. The sales guy Gary showed up on time and estimated the whole furnace installation with coil at a reasonable price of $5341. It was a great price compared to other two quotes I had received. These guys not only did the job on time, they even got the inspections (city and state) scheduled on time for me to close my home sale on time. I was impressed!! Highly recommend Alicia Air....
DESCRIPTION OF WORK: AC tuneup and New Furnace installation
vishalsingh P.
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THEIR TEAM IS MOST KNOWLEDGEABLE
They did an excellent job. Finished all of the system work and exchanged all of the vents in one day. They are very professional and their team is most knowledgable. I would hire them again.
DESCRIPTION OF WORK: Replace two air conditioning/heating systems
Louis S.
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INSTALL WAS GREAT
The price was included in the price of the home. The quality has been fine. The install was great because I have had no issues. They also come out to do the maintenance, and that has been fine without any issues.
DESCRIPTION OF WORK: They installed the units in my home. The builder used them as a vendor.
Darren M.
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Very fast once we got him here. There was a 10 day wait because of heat wave.
DESCRIPTION OF WORK: Rat had chewed wires in air conditioner. Replaced wire for service charge.
Mary B.
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UPGRADED OUR COMFORT
Very Happy, Alicia Air is a very professional company. 5 STARS
DESCRIPTION OF WORK: We had Alicia Air replace our complete heating and air conditioning system and are more than pleased. Our old system was inefficient and expensive to run. We went with the high efficiency Carrier system and really feel like we upgraded our comfort. Thanks Alicia Air
Mark T.
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